Refund & Return Policy  Effective Date: 05/13/2026

1. Nature of Our Business

All Source Liquidation operates as a liquidation and resale business. We sell surplus, auction-acquired, closeout, open-box, used, refurbished, and secondary-market goods. Items may include restaurant equipment, professional cleaning equipment, household items, electronics, tools, fixtures, and other general merchandise.Because many items are sourced from auctions, liquidations, surplus sales, or secondary markets, product condition may vary. Customers are responsible for reviewing all product descriptions, photos, specifications, and available condition information before purchasing.

2. All Sales Final

Unless expressly agreed in writing by All Source Liquidation before purchase, all sales are final.We do not accept returns, exchanges, or cancellations once an order has been placed, processed, shipped, delivered, or picked up.All items are sold as-is, where-is, with all faults, whether known or unknown, unless a specific written warranty is provided by All Source Liquidation.

3. Product Condition & Customer Inspection

Items may be new, open-box, used, refurbished, incomplete, cosmetically imperfect, or sold with signs of prior use.Cosmetic or functional imperfections may exist, including scratches, dents, missing accessories, wear, discoloration, or other condition issues.Buyers are responsible for inspecting items before pickup, delivery acceptance, or final purchase whenever inspection is available.By completing a purchase, the customer acknowledges that they have reviewed the product description, photos, specifications, condition notes, and purchase terms, and that the item is acceptable for their intended use.

4. No Warranty

Unless specifically stated in writing:• No manufacturer warranty is provided.• No merchant warranty, express or implied, is provided.• No guarantee of fitness for a particular purpose is provided.• No guarantee is made that used, surplus, liquidation, or auction-acquired goods will include original packaging, accessories, manuals, or manufacturer support.Any manufacturer names, model numbers, or product descriptions are provided for identification purposes only.

5. Limited Exceptions

A refund, replacement, or adjustment may be considered only under limited circumstances, including:• The item is not delivered at all and the carrier confirms loss.

• The customer receives the wrong item entirely.

• The item is materially different from the written listing or invoice.

• The item arrives with major undisclosed damage that makes it unusable, provided the damage was not visible or disclosed before purchase.

Minor cosmetic differences, used condition, missing original packaging, normal wear, buyer’s remorse, change of mind, incorrect assumptions, compatibility issues, or failure to inspect the item are not grounds for refund.

6. Claim Requirements

All claims must be submitted within 48 hours of delivery or pickup.The customer must provide:• Order number or invoice number.• Full name and contact information.• Clear photos and/or video showing the claimed issue.• Photos of packaging, shipping label, and item condition, if applicable.• A written explanation of the issue.Failure to provide complete supporting evidence may result in denial of the claim.All Source Liquidation reserves the right to review and determine the validity of any claim based on the available documentation.

7. Shipping, Delivery & Risk of Loss

All shipped items are sent with tracking whenever applicable. Risk of loss transfers to the buyer once the item is delivered to the shipping carrier, delivered to the customer, or picked up by the customer or their representative.Shipping damage must be reported immediately and documented with photos and/or video. Customers must keep all packaging materials until the claim is resolved.All Source Liquidation is not responsible for delays caused by carriers, weather, incorrect addresses, failed delivery attempts, or customer unavailability.

8. Pickup OrdersFor local pickup orders, the customer or their authorized representative is responsible for inspecting the item at the time of pickup.Once an item is picked up, removed from our location, or accepted by the customer or their representative, the sale is considered final.Pickup confirmation, signed receipt, text confirmation, email confirmation, photo confirmation, or other written acknowledgment may be used as proof of acceptance.

9. Order Cancellations

Orders cannot be canceled once processed, prepared, shipped, delivered, or picked up.Any cancellation approved by All Source Liquidation before fulfillment is at our sole discretion and may be subject to a restocking, handling, and processing fee of up to 25%.Payment processing fees, shipping fees, delivery fees, and handling costs may be non-refundable.

10. Payment Authorization

By submitting payment, the customer confirms that:

• They are authorized to use the selected payment method.

• The billing information provided is accurate.

• The purchase is intentional and authorized.

• They have reviewed and accepted the invoice, product description, and applicable policies.

• They agree to contact All Source Liquidation first regarding any issue before initiating a bank dispute or chargeback.

For higher-value transactions, All Source Liquidation may require additional verification, including signed invoices, written authorization, identification, business verification, delivery confirmation, or other supporting documentation before completing the transaction.

11. Chargebacks & Payment Disputes

We take payment disputes seriously and actively respond to all chargebacks and unauthorized payment claims. By completing a purchase, the customer agrees that they will contact All Source Liquidation first to resolve any issue in good faith before filing a payment dispute with their bank, card issuer, or payment provider.If a chargeback or dispute is filed without valid basis, we may provide the payment processor, bank, or card network with supporting documentation, including but not limited to:

• Invoice and order records.

• Customer communications.

• Payment authorization records.

• Delivery or pickup confirmation.

• Product photos and descriptions.

• Customer acknowledgment of our policies.

• Proof of fulfillment or acceptance.

Filing a false or unauthorized payment claim for a valid purchase may be considered fraudulent activity and may result in collection efforts, account blocking, legal action, or reporting to appropriate parties where permitted by law.

12. Refused Deliveries and Unclaimed ItemsIf a customer refuses delivery, provides an incorrect address, fails to pick up an item, or becomes unavailable after purchase, the customer remains responsible for all related costs, including shipping, return shipping, storage, handling, and processing fees.Unclaimed items may be considered abandoned after 14 calendar days unless otherwise agreed in writing.

13. Agreement to TermsBy purchasing from All Source Liquidation, the customer confirms that they understand the nature of liquidation, surplus, auction-acquired, and secondary-market goods.The customer agrees that all sales are final unless a limited exception applies, accepts the item condition as described or inspected, and agrees to this Refund & Return Policy in full.

14. ContactFor any issue, claim, or question, please contact us through the contact form on our website.